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CV

Technical Skills #

Automation & IaC: Ansible, ADO Pipelines, AWX, Git, Github, PowerShell, Python, Terraform
Cloud Platforms: Azure, Azure DevOps
Data: SQL, SSRS
Virtualisation: Omnissa Horizon Suite, VMware vCenter
Core Infrastructure: Active Directory, Entra, GPO, MECM, Windows Server, Linux (RHEL)

Experience #

Irish Life / Canada Life
2012 - Present

Senior Technical Specialist - Technology Services Engineer

2022 - Present
  • Managed our Omnissa Horizon VDI Environment ensuring high availability across AppVolumes, DEM, Horizon and FSLogix.
  • Championed and implemented a comprehensive automation strategy to enhance VDI environment stability and efficiency.
    • Automated the VDI image lifecycle (creation to validation), drastically improving post-change deployment reliability and reducing time spent.
    • Automated AppVolumes appstack creation to accelerate application delivery in a mixed cloud and on-premise environment.
    • Developed overnight cleanup and health-check scripts to ensure 24/7 availability of VDI Service.
    • Mentored team on automation-first workflows and API integration to improve operational efficiency.
  • Maintained and enhanced server lifecycle pipelines (Ansible/PowerShell/Terraform/ADO) for Cloud and On-Prem environments, resolving long-standing bugs to ensure consistent build and decommission processes.
  • Standardised reporting on server asset ownership, patch status and security agent compliance by creating a unified suite of reports directly sourced from the MECM database, ensuring data consistency for stakeholders.
  • Implemented the rollout of CIS hardening benchmarks across the server and VDI estate using GPO and MECM, ensuring baseline security compliance.
  • Led root cause analysis investigations for critical VDI infrastructure outages, implementing automation when possible to eliminate recurring incidents.

Senior Specialist - Technology Services Engineer

2017 - 2022
  • Developed an automated, almost zero-touch imaging solution that scaled daily device deployment capacity from 40 to 200, meeting critical business needs for remote work at the start of the pandemic.
  • Managed workstations as part of the SDI team using Ivanti Endpoint Manager, covering application packaging, deployment, and patching.
  • Reduced IT support tickets and improved user experience by championing and implementing a self-service software portal for common application installations.
  • Created a simple C# application to simplify remote Windows 10 upgrades for rural users with unstable internet, eliminating the need for on-site upgrade events.
  • Executed routine Server OS upgrades as part of a wider infrastructure refresh.

Specialist - Technology Services Engineer

2012 - 2017
  • Automated large parts of our post-image deployment steps for laptops used by sales staff.
  • Contributed to the successful migration to Windows 7, managing hardware deployments and user data transitions.

Education #

University College Dublin BSc. Computer Science
2006 — 2010

Certifications #